Explain the complexity of organizational systems and their impact on healthcare delivery.

• Micro system: This is the point of contact with the client or customer. In the health care setting the micro level may be a specific unit. Roles of those in the micro system include all that come in contact with the client and the manager of the unit or department.
• Meso system: This level reflects a collection of micro systems, such as a Surgical Services Department including multiple units. The meso level aims to group and coordinate similar micro system levels of service.
• Macro system: This level is a larger scale of groups and departments typically more at the administration level.

• Macro Level: Vice President of Nursing Services
• Potential Titles: Chief Nursing Officer, Vice President of Nursing, Director of Nursing Services.
• Meso Level: Program Manager
• Potential Titles: Department Head, Service Manager, Director.
• Micro Level: Unit Manager
• Potential Titles: Bedside Nurse, Unit Nurse, Unit Manager, Change Nurse.

INSTRUCTIONS

• Research a healthcare organization and include their mission statement, vision, or philosophy in your memo.
• Describe how the organization’s mission, vision, and philosophy influence the expectations of leaders at the three system levels: micro, meso, and macro.
• Describe how nursing leaders in each of these levels of the organization’s operations address health care delivery goals.
• Describe nurse leaders at the micro, meso, and macro level of the organization including a discussion of how these three levels may integrate to improve outcomes.
• Provides stated ideas with professional language and attribution for credible sources with correct APA citation, spelling, and grammar.

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