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Effective Date: January 15, 2023
Thank you for choosing OnlineNursingOwl.com. We are dedicated to offering our clients resources and education in nursing of the highest caliber. We recognize that there are circumstances when you might need to ask for a refund for your purchase. The rules and circumstances regulating returns for purchases made on our website are described in this refund policy.
1. Refund Eligibility
1.1. Proof of Purchase: You must provide valid proof of purchase, such as an order confirmation email or receipt, to initiate a refund request.
1.2. Timeframe: Refund requests must be submitted within 7 working days from the date the order is placed. Requests submitted after this timeframe will not be eligible for a refund.
2. Refund Process
To initiate a refund request, please follow the steps below:
2.1. Contact Customer Support: Please reach out to our customer support team via email at firstname.lastname@example.org or through our online contact form. Provide your order details and a brief explanation of why you are requesting a refund.
2.2. Review and Verification: Our customer support team will review your refund request and verify your eligibility based on the criteria mentioned in section 1.
2.3. Refund Decision: Once your refund request has been reviewed, our team will inform you of the decision via email. If approved, the refund will be processed within 3 working days.
3. Refund Methods
3.1. Original Payment Method: Refunds will be issued using the original method of payment. If you made the purchase using PayPal, the refund will be credited back to your PayPal account. If you made the purchase using a credit or debit card, the refund will be issued to the same card used for the purchase.
4.1. Chargebacks: In the event of a chargeback initiated by you through your payment provider, OnlineNursingOwl.com reserves the right to suspend or terminate your access to its services without further notice. We encourage you to reach out to our customer support team to resolve any issues or concerns before initiating a chargeback.
4.2. Mediation: If any dispute arises between you and OnlineNursingOwl.com regarding a refund or any other matter, we agree to participate in mediation in good faith before resorting to legal action. The costs of mediation, if any, shall be shared equally between the parties involved.
5. Compliance with payment providers’ policies
OnlineNursingOwl.com is committed to complying with the policies of payment providers. We acknowledge and adhere to the following guidelines:
6.1. PayPal Policies: Our refund policy is designed to align with PayPal’s terms and conditions for sellers and buyers. We will make every effort to fulfill our obligations as a PayPal merchant and resolve any refund requests in accordance with PayPal’s guidelines.
6.2. Transparency Policy: Our refund policy is designed to be transparent and informative to customers. We ensure that our website’s content is accessible.
7. Nursing Topics
As an online nursing education platform, we understand the importance of key nursing topics. We strive to provide content that encompasses a wide range of nursing subjects, including but not limited to:
Anatomy, Pharmacology, Advanced Pharmacology, Patient care, Nursing ethics, Healthcare administration, etc.
We aim to integrate these nursing keywords and topics into our courses, resources, and materials to meet the diverse educational needs of our customers.
8. Amendments to the Refund Policy
OnlineNursingOwl.com reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review the refund policy periodically for any updates or modifications.
If you have any questions or concerns regarding this refund policy, feel free contact us at: email@example.com
By using onlinenursingowl.com and placing an order, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this refund policy.