NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

Assessment 2 Leadership and Group Collaboration

Student Name

Capella University

NHS-FPX 5004 Communication, Collaboration, and Case Analysis for Master’s Learners

Prof. Name

Date

LEADERSHIP AND GROUP COLLABORATION

December 28, 2019 Hello, William ! I am thankful and excited to take on the proposed project. I strongly believe effective leadership in health care is a critical component in the success of an organization. This project is a great opportunity to enhance my skills in solving organizational issues such as the diversity issue at Lakeland Medical Clinic. I understand from your e-mail the primary issue we must focus on is the staff’s lack of cultural competence. Culture affects the way we comprehend our reality, how we communicate, and how we perceive our surroundings (Center for Community Health and Development, 2019). As our population becomes more culturally diverse, it is important for health care centers to be culturally competent. For an organization to be culturally competent, it is important for employees to communicate effectively and appreciate the diversity of cultures (White, Plompen, Tao, Micallef, & Haines, 2019).

NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

To handle the diversity issue effectively, a health care leader must possess skills such as excellent communication, strategic thinking, interpersonal skills, and the ability to plan efficiently. A leader should communicate to the staff the vision and the goal of the diversity project in a manner that creates a sense of unity and purpose among the staff members. A leader must plan strategically to change the system by anticipating problems that the staff might face while implementing new processes. A leader should encourage staff members from interdisciplinary teams to actively voice their opinions to validate the processes that have been implemented and suggest changes that could enhance the efficiency of the staff’s involvement in these processes.

NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

An individual I would choose to lead a project such as this would be Dr. Lisa E. Harris, medical director and chief executive officer of Eskenazi Health, Indianapolis. For 30 years, Dr. Harris has practiced medicine and has been committed to improving medical services for minorities. She is constantly engaged in research, teaching, and patient care. Today, the Eskenazi Health campus is one of the largest health care campuses to achieve a gold certification in Leadership in Energy and Environmental Design (Eskenazi Health, n.d.). Dr. Harris is an excellent example of a leader who practices the transformational style of leadership. Dr. Harris’s success can be attributed to her ability to take risks to achieve her goals. She has actively worked toward developing the quality of health care services in local communities. She ran a successful campaign to seek voter approval for the construction of a new hospital that could solve existing health care issues, revolutionize health care, and provide affordable health care. There are certain similarities and differences between Dr. Harris’s and my leadership style. The similarities include leading by example, being approachable, demonstrating strong work ethics, being willing to train and motivate subordinates to achieve their goals, and working to fix issues in the system. For the proposed project, I would implement a process flow that provides enough room for innovation. Dr. Harris implemented a complex workflow that could reduce the bandwidth for innovation within the organization. This approach might not be ideal for a clinic setting, especially when tackling sensitive issues such as diversity. Consequently, my approach would differ from Dr. Harris’s; I would encourage a diverse and inclusive workplace that also promotes interprofessional collaboration. This, in turn, encourages the sharing of experiences and expertise among staff members and opens avenues for innovation.

Steps to Address the Diversity Issue

When leading the project at Lakeland Medical Clinic, I will utilize key qualities of both transformational and collaborative types of leadership to effectively address the diversity issue. One approach is to set up a multicultural collaboration between the staff at the clinic and the residents. This can be achieved by forming an interdisciplinary committee that consists of staff members from different disciplines as well as members from the community. Collaborations between physicians, nurses, and other health care professionals promote knowledge sharing and can make the processes that have been set up to achieve staff and patient satisfaction more efficient.

NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

Mutual respect, trust, and collaboration are some characteristics of an effective team. Collaboration in a health care setting involves professionals taking on complementary roles and work together, sharing responsibility to solve problems, and formulating effective plans for patient care. An important aspect of collaboration is open and effective communication, which builds respect and fosters trust. The roles and responsibilities of team members must be clearly communicated to prevent conflicts of interest. Another approach would be to analyze the strengths and weaknesses of team members through an internal assessment and delegate work based on their capabilities. Training sessions should be set up for team members who lack certain skills. It is important to motivate and encourage team members by identifying and valuing their contributions. My approach would be to mandate shared decision-making within the team to encourage negotiation, openness, and trust. Shared- decision making can make way for various innovative strategies for handling the clinic’s diversity issue (Morley & Cashell, 2017).

NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

Diversity issues can arise from practical problems such as language barriers and cultural practices or from deeper systemic issues such as staff prejudices and racism. To address diversity issues stemming from practical problems, we will initiate training programs for staff to sensitize them to Haitian culture and values. Diversity coaches can be hired to train staff members. Diversity training provides information about dietary needs and restrictions, language barriers, and psychological triggers (Cooper-Gamson, 2017). Staff members who actively participate in improving their cultural competency should be recognized and rewarded to motivate and encourage other staff members to do so. To address systemic issues, we will require an organization-wide assessment of employees and their cultural biases and provide mandatory antiracism and diversity training (Shepherd, Willis- Esqueda, Newton, Sivasubramaniam, & Paradies, 2019). Another approach would be to tweak existing hiring policies. We should assess the cultural competency of candidates, rather than just their academic qualifications and previous work experience, before recruiting them. A more diverse workforce can help improve an organization’s cultural competency (Rahman, 2019). We can provide employment opportunities to individuals from the local community by setting up training camps that can equip them with the required skills to work at the clinic, thereby improving cultural diversity in the workforce.

NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

In this e-mail, I have presented multiple strategies to address the diversity issue such as initiating staff training and hiring diversity coaches along with suggestions to change existing hiring policies. Implementing these strategies can increase the organization’s cultural competency and workforce diversity. Improving an organization’s cultural competency assures improved efficiency of clinical staff as well as patient satisfaction (White et al.,2019)
NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

References

Center for Community Health and Development. (2019). Community Tool Box. Section 8. Multicultural collaboration. Retrieved from https://ctb.ku.edu/en/table-of- contents/culture/cultural-competence/multicultural-collaboration/main Cooper-Gamson, L. (2017). Are we bridging the gap? A review of cultural diversity within stoma care. British Journal of Nursing, 26(17), S24–S28. https://doi.org/10.12968/bjon.2017.26.17.S24 Eskenazi Health. (n.d.). Lisa E. Harris, MD. Retrieved from https://fsph.iupui.edu/doc/news- events/Lisa-Harris-Bio.pdf Morley, L., & Cashell, A. (2017). Collaboration in health care. Journal of Medical Imaging and Radiation Sciences, 48, 207–216. https://doi.org/10.1016/j.jmir.2017.02.071 Rahman, U. H. F. B. (2019). Diversity management and role of leader. Open Economics, 2(1), 30–39. https://doi.org/10.1515/openec-2019-0003 Shepherd, S. M., Willis-Esquesa, C., Newton, D., Sivasubramaniam, D., & Paradies, Y. (2019). The challenge of cultural competence in the workplace: Perspectives of healthcare providers. BMC Health Services Research, 19. https://doi.org/10.1186/s12913-019-3959-7 White, J., Plompen, T., Tao, L., Micallef, E., & Haines, T. (2019). What is needed in culturally competent healthcare systems? A qualitative exploration of culturally diverse patients and professional interpreters in an Australian healthcare setting. BMC Public Health 19, 1096. https://doi.org/10.1186/s12889-019-7378-9 Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.

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Your initial responses to the mandatory DQ do not count toward participation and are graded separately. In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies. Participation posts do not require a scholarly source/citation (unless you cite someone else’s work). Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.
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Familiarize yourself with the APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required). Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation. I highly recommend using the APA Publication Manual, 6th edition.
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I discourage over-utilization of direct quotes in DQs and assignments at the Master’s level and deduct points accordingly. As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content. It is best to paraphrase content and cite your source. NHS FPX 5004 Assessment 2 Leadership and Group Collaboration
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The university’s policy on late assignments is a 10% penalty PER DAY LATE. This also applies to late DQ replies. Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances. If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect. I do not accept assignments that are two or more weeks late unless we have worked out an extension. As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.NHS FPX 5004 Assessment 2 Leadership and Group Collaboration
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